Returns & Exchanges

We want you to love your Taylor Swift Official Store AU merchandise; if you are not completely satisfied, you can return your items within 30 days of delivery for a refund or exchange. Please ensure all apparel is unworn, unwashed, and in its original packaging with all tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging and include the printed return authorization slip inside the parcel.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label to your package and drop it off at any Australia Post location or your preferred local courier.

• 4.
  Receive Your Refund

  Once our team inspects your returned items, we will process your refund to your original payment method within 7-10 business days.